Naohiro Seki

106 Green Capital Hiroo, 1-7-17 Hiroo, Shibuya-ku, Tokyo, 1500012 Japan

Phone number

Email address


Required fees other than products
- Shipping fee will be charged.

Payment method
- Credit card payment
(VISA / Master Card / American Express / JCB)
- Payment application

Payment deadline
- Credit card: at the time of payment (varies by credit card company)
- Payment application: at the time of payment (varies by company)

Product delivery time
Ships within 5 to 6 business days after order confirmation.

Returns and exchanges
ALT-S has a 7-day return policy.

Returns are limited to items that were defective at the time of delivery, such as scratches.You may ship/mail the item(s) to our return center for a refund or exchange within 7 days of receipt of your order.Complaints related to the delivery of goods must be submitted within 7 business days of receipt of the goods.Merchandise must be sent in its original condition, including all packing materials, accessories, and tags.If you have any questions, please contact us at We may not be able to handle returns or exchanges if items are returned to us without prior notice.

We will not accept returns in the following cases;
- The impression is different from the product image.
- Products that have been scratched or damaged by the customer
- Items that have been engraved or resized.
- Items that have been used.
- Items with lost, damaged, or defaced accessories (box, drawstring)
- Items that have been sold at a discounted price

Return period
Returns must be made within 7 days of receipt.

Return shipping cost
If the item is defective, we will pay for the return shipping.