PHOTINO CO. LTD.
106 Green Capital Hiroo, 1-7-17 Hiroo, Shibuya-ku, Tokyo, 1500012 Japan
Required fees other than products
- Shipping fee will be charged.
- Credit card payment
(VISA / Master Card / American Express / JCB)
- Payment application
- Credit card: at the time of payment (varies by credit card company)
- Payment application: at the time of payment (varies by company)
Product delivery time
Ships within 5 to 6 business days after order confirmation.
Returns and exchanges
ALT-S has a 7-day return policy.
Returns are limited to items that were defective at the time of delivery, such as scratches.You may ship/mail the item(s) to our return center for a refund or exchange within 7 days of receipt of your order.Complaints related to the delivery of goods must be submitted within 7 business days of receipt of the goods.Merchandise must be sent in its original condition, including all packing materials, accessories, and tags.If you have any questions, please contact us at firstname.lastname@example.org We may not be able to handle returns or exchanges if items are returned to us without prior notice.
We will not accept returns in the following cases;
- The impression is different from the product image.
- Products that have been scratched or damaged by the customer
- Items that have been engraved or resized.
- Items that have been used.
- Items with lost, damaged, or defaced accessories (box, drawstring)
- Items that have been sold at a discounted price
Returns must be made within 7 days of receipt.
Return shipping cost
If the item is defective, we will pay for the return shipping.