ALT-S has a 14-day return policy. Returns are limited to items that are defective at the time of delivery, such as scratches. You may ship/mail the item(s) to our return center for a refund or exchange within 14 days of receipt of your order. Complaints related to the delivery of goods must be submitted within 14 business days of receipt of the goods. Products should be sent in their original condition, including packing materials, accessories, tags, etc., using the documentation included in the parcel. If you have any questions, please contact us at

We will not accept returns in the following cases;

- The impression is different from the product image.
- Products that have been scratched or damaged by the customer
- Items that have been engraved or resized.
- Items that have been used.
- Items with lost, damaged, or defaced accessories (box, drawstring)
- Items that have been sold at a discounted price

Parcels that are returned after certain period will be refused and returned to the sender. Any parcels returned for any reason, except for reasons of our convenience, shall not be accepted with respect to the shipping costs associated with the return. The costs and risks associated with the return of the product shall be borne by the sender. In order for us to accept a return, the product must be in perfect condition, in its original packaging, undamaged, labeled, unworn, complete with all accessories, and accompanied by a copy of the purchase invoice. ALT-S will not be responsible for any lost, stolen or damaged parcels. Parcels for which the customer's identification (first name, last name, address and return code) cannot be verified shall be refused.

The product return address is as follows

ALT-S  Green Capital106 1-7-17, Hiroo, Shibuya Ku, Tokyo 1500012, Japan 


ALT-Sは、14日間の交換ポリシーを設けています。サイズ、カラー交換につきましては、当社に在庫がございます場合のみ可能です。 商品到着後14日以内に、カスタマーサービスまでご連絡ください。 到着から14日以上が経過してのご連絡は、交換のご対応は出来かねます。 カラー交換やサイズ交換の場合、返送にかかる送料及び交換商品発送の送料はお客様ご負担とさせて頂いております。 

ALT-S has a 14-day exchange policy. Size and color exchanges are only possible if we have the item in stock. Please contact us by email within 14 days of receiving the item. If you contact us more than 14 days after arrival, we will not be able to exchange the item. In the case of color or size exchange, the customer is responsible for the shipping costs of returning the item and shipping the replacement item.

Please contact us at